Firewood sellers code of practice

Firewood Sellers Guide

UK Best practice for those selling logs and firewood

FIREWOOD QUANTITIES

One of the biggest issues firewood buyers face is understanding the quantities of wood that are being offered for sale by firewood suppliers.

  • Provide a clear indication of the cubic meters of wood being supplied and state whether the volume being sold is loose or stacked.
  • Be careful to avoid selling "a tonne bag of logs" as this can be misinterpreted.
  • Remember that the volume of a builders bag is variable and can range from 0.5 to 0.8 of a cubic meter.

QUALITY OF FIREWOOD

Due to the different burning properties of each species and also the impact of moisture content of the wood, it is important to provide a customer with an accurate description of the logs being supplied:

  • Provide a fair description of the species (or mix) of wood being supplied.
  • Indicate the maximum and minimum dimensions of the logs to be supplied
  • Provide information on how long the wood has been seasoned.
  • New customers may be wary of the term "seasoned" as it is not a measure of how well the wood will burn. Use a moisture meter to demonstrate the moisture content of a random log on delivery. Best practice would suggest 20% or under to be ideal but 25% is a reasonable target.

DELIVERY OF FIREWOOD

  • Be very clear about where and when the wood will be delivered, the access required and the costs of any additional services (such as stacking) that are available.
  • Clearly explain any delivery mileage surcharges

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